Ticket to Work/Reimbursement
- Tracker -
The system is very comprehensive.
It can be used to process and track payments from start to finish.
Every quarter, when new earnings data is available, the system will pick out all the claims for Reimbursement and Ticket payments.
It then guides the user through the verification of the claims and creates all the claim forms required for submission.
All this information is saved in the system, so the user can go back at any time and look over what claims were submitted and why.
The user can also reprint copies of forms that were submitted in the event that they were lost by SSA.
After processing is complete, the system then tracks which payment are outstanding and how long they have been outstanding, which have been paid or rejected, and the amount that was paid.
The system doesn’t just process the most common claims; it also picks out claims that are often missed when the process is performed manually. Claims that were closed years ago are difficult to track manually, so most states focus only on recently closed cases. Tracker will process claims that were closed years prior, but have just now met the requirements. By focusing on recently closed cases, states often miss cases where the requirements are met while the cases are still open. By waiting until the cases are closed, the window submitting a claim can pass. The Tracker program will let the user know that a case has met the requirements even when it is open. The user can then submit the claim using the current date as the closure date.
The system performs the processing task very quickly. What can take weeks for an individual to do manually can be performed in minutes using the program. Because this task can be so time consuming, often states will focus on large claims because they bring in more revenue for the time it takes to process them. They often miss out on the smaller claims. Tracker doesn’t consider the size of the claim when processing. It picks out all the claims that have met the requirements. This generally results in many more claims being submitted.
Many tasks that are difficult to do manually can be done easily with this system. A good example is the processing of post-employment services claims. States can submit claims for cases that they have received payment for where they have subsequently provided additional services. The system makes this very easy. Because it is connected to the state’s case management system, Tracker will display that a post-employment claim can be made as soon as that payment is entered into the case management system.
The system has a user-friendly interface that guides the user through this complex task. It provides feedback, like when processing was last done and when it should be performed next. It displays how many claims are outstanding and how long they have been outstanding. When the SGA values or ACP values need to be updated, the system prompts you to do so. Additional feedback is available through the system’s reporting functions.
Every state that has implemented the Tracker system has seen revenue from Reimbursement and Ticket payments increase and has experienced a significant reduction in the time spent on these tasks.
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